Standard Bank Insurance Brokers - Disgusting Service

We experienced storm damage at our property. When I initially called to log a claim, the phone lines were not answered. I called three times without any joy. I then logged a complaint on Standard Bank's website and received a reply to say that it will be escalated to the relevant manager of the division. Nothing happened so I escalated the matter to Standard Bank's executive complaints division. Same thing, no feedback.

This has been going on for two weeks already - unbelievable, disgusting service!!!

My next option will be to revert the matter to the Bank Ombudsman.