Standard bank insurance brokers are just shocking!

I have been waiting for nearly 3 weeks for feedback from SBIB for feedback on my borehole claim I have had my borehole fixed by my own contractor after receiving the go ahead from SB, I have now spent 2 weeks on the phone, for literally hours on end, on hold waiting for the correct documentation, which when sent to me after 10 days and then was incorrect. All the amounts were incorrectly calculated and the claim said it was for a GEYSER. The excess amount was wrong too. So their attention to details is non existent They have rejected a vital part of the quote, (the part that makes the borehole work, now its sitting at complaints and we receive no feedback and no follow up. And definitely no money! The service is shocking, the follow up in non existent. We are unable to speak to anyone in charge, there are no managers available. And they seem to think that on any day we have 2 hours to sit on the phone, using expensive airtime! I will be moving my insurance!