Standard Bank Insurance - beware

I registered a claim with Standard Bank Insurance (SIL) when the geyser burst. The claim was registered on 6 July 2025. I was informed that the claim was registered and entrusted to an SIL employee. The supplier to Standard Bank Insurance was arranged to view the damage on 9 July 2025. They showed up on time and did a full inspection. I requested the geyser to be moved outside as it was the second incident creating damage in the house and the house has shingles roof covering. Thereafter no response. Contacted SIL without success. Eventually received a call back on 25 Jul 2025 in which it was stated that the quote was too high and was rejected by SIL. There was no communication of this decision to the claimant. I requested a review since a lot of work was already done in preparation to reduce the cost. A confirmation mail was received from SIL stating "Kindly pardon the delay with your claim. We have requested the service provider to assist you with repairs". This review is written on 4 August 2025. No support provided by SIL. I have in the meantime replaced the geyser and moved it outside. This review in the interest of warning unsuspecting Standard Bank clients from using their insurance products. Really poor service.