Standard Bank Insurance bad servicve

Claim number 19/090415. On 13 Nov 2019 I submitted a claim for a perimeter wall that fell over on the 3rd of Nov 2019 on the Standard Bank App. I received a call a few days later to ask when they can come and inspect my gate motor?? I advised that it was a well that fell over and not a faulty gate motor. They repeatedly phoned afterwards to come and inspect the gate motor. I got a contractor to come and fix up the wall and paid for it. Eventually the got it that it was a wall issue and not a gate motor issue. They sent out an assessor who did all the checks in Jan 2020. Since then its the same excuse; in internal assessor is working on your claim. coming up on 4 months now!!!!! Shockingly bad service.