Standard Bank Insurance are bullies and unprofessional

Very unprofessional and frustrating insurance to deal with. I would advise you not to take out standard bank insurance. I have my bond with them and had a leak in my house while I was for a few weeks on business. It took me calling every second day only to be given a new reference number for almost 3 going to 4 months until I demanded assistance. I then was told to ask my plumber to fix my leak then send through the invoice now they wont pay the plumber. I changed my kitchen cupboards as the assessor had advised and they would pay me back for the damages. Now they're refusing to pay the plumber and for my kitchen cupboards. I regret taking out this house insurance and wish I never did in the first place. I am beyond angry and disappointed