Standard Bank Insurance Appalling Services

Wow! I lodged a complaint against Standard Bank Insurance in June and never got any feedback whatsoever.

I am appalled with their services!

I am seeking the urgent assistance with regards to my late Mother's Standard Bank Home Loan Account HLP005167.

Her personal details are as follows: Name: Ms Nomvuzo Francisca Shabalala ID Number: ***

I am her daughter and Executor of the Estate. We notified all banking institutions of her passing on the 26 December 2020. 1. We submitted all the required documents to *** 2. As well as the bank. 3. Faxed the documents to ***. The only communication we have received from the bank is with regards to Letters of Demand to pay for the home loan errears even though the bank was notified of the policy holder's death.

We enquired at the Pavilion branch as well as the Westville Church Road branch about any policy that covers the bond. The consultants informed us they couldn't give out such information with a power of attorney, letter of authority or letter of Executorship. Once that was obtained, we went bank to the branch at Pavilion for another inquiry and were td that there's a policy that reflects on the banking statements, however it doesn't specify if it covers the bond or if we can claim. We were told to wait until a consultant from the Deceased Estates department is assigned to our case to get clarity on these issues.

We have yet to receive any further information or assistance in this regard. We went as far as writing a review on Hello Peter to see if we can get any traction. Nothing came of that either. As the beneficiaries we finally opted for the sale of the property to cover these errears and lawyer fees from the bank.

So now, we humbly request the assistance of the Ombudsman in sorting out this matter so that we can grieve in peace without any threats of being removed from the property should we not cover these errears.