Standard Bank insurance ************ and abuse of power asAs O

This Standard Bank Insurance is continuing to waste my time and undermine my rights to claim. On 21 October 2024, I lodged a claim. On 22 October, an assessor was appointed to come to my house to assess the damages. Then on 23 October, the assessor called me wanting to postpone the appointment—I refused. We made an arrangement for him to come between 3 pm and 4 pm, which he did, and he assessed the damages. I was promised that by Friday, 25 October 2024, the report would be sent to Standard Bank Insurance. However, only on Tuesday, 29 October 2024, was the report submitted to Standard Bank Insurance.

On 30 October 2024, I was told by Patrick that my claim would be finalized by Friday, 1 November 2024. I was also told by Sfiso that my claim handler was no longer Ayanda Mpili but Joyce Bucibo, and then a second internal assessor was appointed which is Siyanda Sibiya. The reason I was given by the second assessor is that the first assessor had exceeded a certain threshold and charged too much , so clearly Siyanda’s job was to reduce or reject the claim .Neither of these people ever called me to update me on my claim. I requested to speak to the team leader, and Maggie, the team leader, promised me that the assessor would call me to make an appointment to visit my house for a second assessment. I waited for Siyanda, the internal assessor, to call me—but he never did.

At around 4 pm, I called again and spoke to Refilwe, who contacted Mr. Sibiya. Once again, I was told that the internal assessor would contact me. I was also informed that the assessor doesn’t work weekends, meaning he could only come to my house on Monday for an assessment. After that, no one called me about my claim or the appointment for the following Monday. These people do not respect their clients, and it’s as if they are doing us a favor by doing their job. Our government needs to intervene and take action against these insurance companies who are not responsible for their actions and treat us as though they’re doing us a favor by processing our claims.

There are more damages that were not registered when the first assessor came to my house, and I cannot get the claim handler or the internal assessor to add these damages to my property. This means there will be more delays after I add these damages. I trusted the team leader, Maggie, as she promised she would follow up with the assessor and the claim handler, but she did nothing as well. We must expose these companies so that people are aware of their actions.

On Friday, November 1, I posted on HelloPeter about Maggie and the internal assessor. I also called my insurance, where I spoke to a lady named Refilwe. She said she would email the internal assessor and request that he call me to set up an appointment to come to my house for an assessment. She put me on hold to contact the internal assessor, Mr. Sibiya. When she came back on the line, she told me that Mr. Sibiya said to tell me he would come on Monday at 9:30 am to assess the damages at my house. To me, that was completely *********** and unprofessional. The assessor should have picked up the phone to call me directly and make an appointment to come and assess the damage, which I should have received a call about from the internal assessor Mr. Sibiya on 25 October 2024. That same day, Friday, 1 November 2024, I emailed team leader Maggie and carbon-copied the internal assessor, Siyanda Sibiya.

On Saturday, 2 November, I received a call from the internal assessor. He apologized for not calling me and for delaying my claim, stating that he was calling to confirm the appointment for Monday. On Monday, it was raining, but he came. I knew that there would be serious consequences for complaining to team leader Maggie and posting on HelloPeter about Mr. Sibiya’s failure to contact me and his delays with my claim. I knew I would be in trouble, and while he was assessing the damages, he was preparing me to understand that sometimes claims are denied or rejected. At one point, he even asked me to climb a ladder to look at the roof, claiming it was not straight and looked like it was sinking. I refused to do that, but he insisted I stand in a position where I could see the roof. He showed me something I didn’t even see. I denied that there was a problem with the roof of my house. He kept saying that he might be the last Standard Bank assessor to assess my house, as I might cancel my insurance with Standard Bank. In a nutshell, he kept saying that while my roof was maintained and strong, claims sometimes get rejected because of damage that falls outside the insurance policy.

He then told me that he appointed an electronics company, Audnet Electrical, to validate the damaged electronics ,I refused as there’s a matter currently in court involving Audnet as there is a claim dispute about my bedroom air conditioner in 2021 . Mr. Sibiya then called another assessor to come and assess my electronics, who arrived a few hours later. However, I suspected that Mr. Sibiya was preparing to reject my claim based on his conversation about reasons for rejecting claims. I even asked him directly if there was anything wrong with my roof that might lead to a claim rejection. He said no, my roof was in perfect condition, although he saw a torn plastic sheet inside the roof on the opposite side of where the water entered. He kept saying he would be transparent as an assessor. After he left, I knew he was preparing me to understand that my claim might be rejected. I even sent him a report on the maintenance done to my roof in 2022.

Today, 5 November 2024, I called Standard Bank Insurance and spoke to Mbali, who informed me that my building claim was rejected, although the electronics claim was approved—despite both being damaged in the same storm on the same day. I will never allow ************ from Standard Bank Insurance. This is my account, and I am paying this account. If they don’t do their job, I will expose them as I am doing now. If they abuse their powers and use them to reject my claims, I will expose them and report them. I am open to anyone who knows where else I can expose this behavior, besides the courts and the ombudsman, as there is an active court case against Standard Bank Insurance. I have also posted on Facebook and TikTok. Please let me know of any other platforms where I can expose Standard Bank Insurance assessors’ behavior. I do have all telephone recordings and will be provided upon request.

I knew by posting on Hellopeter and reporting Siyanda to the team leader Maggie that he would come with an attitude to assess.And I was told he doesn’t work on Saturdays ,but he did call me on Saturday and made an appointment for Monday. Upon arrival he then told me that he was at a family funeral on Saturday.