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Gavin A

1 reviews | Active since Oct 2018

30 Oct 2018, 11:43

Standard Bank Insurance - absolutely shocking

Over 17 years of dealing with insurance companies for my personal insurance needs I have NEVER had such appalling service.

A dead simple geyser claim after nearly a month is still not sorted out. The call center is an absolute mess every time I call. One one call Standard Bank Insurance transferred me to Old Mutual Insurance???

There email response time is unbelievable. My first email only got answered after 8 days AFTER I called them to ask why there was no response. My second email still hasn't been answered.

I have had three promises that my reimbur*****t has been / is about to be paid over the past week and it hasn't.

The rate that they are paying also doesn't cover the standard 150L geyser that was installed.

I would strongly advise that everyone involved with standard Bank Insurance find another insurer. Note, if you have a Standard Bank home load you unfortunately automatically get insured by them (excluding contents).

0
Replies (6)
GA
Gavin A's update02 Nov 2018, 10:31
Reviewer Update
Would the customer complaints department of Standard Bank please phone me again. Reimbur*****t has STILL not been made. I honestly can't believe the mess that Standard Bank Insurance appears to be in
GA
Gavin A's update06 Nov 2018, 11:33
Reviewer Update
Reimbur*****t still not made
GA
Gavin A's update12 Nov 2018, 14:44
Reviewer Update
Still no reimbur*****t
Standard Bank Insurance
Standard Bank Insurance's reply12 Nov 2018, 14:48
Official
Dear Valued Client

We apologise for any frustration and inconvenience caused. This matter has now been escalated to a senior in the department, who will be contacting you shortly to attend to your concerns.

Kind regards

Complaint Resolution Centre

***


GA
Gavin A's update14 Nov 2018, 09:34
Reviewer Update
- 6 weeks since my geyser burst - 5 weeks since I payed the plumber to replace it and sent the relevant documents to Standard Bank for reimbur*****t - 5 Hello Peter complaints - 2 unanswered emails to Standard Bank - numerous unsuccessful call center experiences Still no reimbur*****t forthcoming and no senior complaints person has contacted me. Tried calling ********** but after being on hold for 25 minutes, gave up and resorted once again to Hello Peter. Honestly can't believe the shambles Standard Bank is in. I've Banked with them my whole life and haven't considered changing banks UNTIL NOW.
GA
Gavin A's update14 Nov 2018, 11:45
Reviewer Update
Mahommed had phoned me several times after my initial Hello Peter post but was unable to resolve the payment issue. Apparently there is an IT issue where Standard Bank is unable to make a payment into my account...I have a Standard Bank account!? After my last conversation with Mahommed we decided to try and make payment into my wife's account. As I have no way of contacting Mahommed he was going to send me an email so I can send him my wife's banking details. I received his email after my 09:34 Hello Peter post and have sent him the relevant details. Will payment finally be made?