Standard bank insurance a disappointing matter

I took a stdbank loan in July 2020 .paid the account aug to oct witch was 3 months, but lost my job due to covid the 5th of oct .contract ended .went to the centurion branch where the lady told me i have insurance cover for the loan. We phoned the insurance department but now they say it is not active but the contract said 3 months sent them trough my paperwork to show i dont work but they still say i do not have cover due to the fact o did not pay 3 months but to me i payed 3 months even if i got dismissed the 5th and still payed oct months payment. Its not like one asked to loose there job but they will not assist in any way get phone calls to pat but where do u get money .even just trying to survive till yoilu find your next job how would they react if it was them in thos situation A real disappointment in standard-bank and there insurance if all is resolved one day i will move to another bank no support in any way