Standard Bank Insurance

On 14 September 2023 I reported a Burst geyser to SB Insurance with Claim no 23/075740 and Kwikhot Geysers acknowledged that It was a manufacturing fault and was to be replaced

Despite numerous calls to both Standard Bank and Kwikhot I had no success in getting a new geyser fitted until 20 December 2023 with everybody blaming the other

I have incurred an estimated R1080 in additional water AND an estimated R 6590 in electricity

I have lodged a claim with Standard bank directly and *** and ***

NO ONE even bothers to reply to my Query

What is the way forward