Standard Bank Insurance

I have seen other posts on here relating to Standard Bank Insurance. I am also beginning to wonder if they even have an insurance division or if its a massive ****. Have been paying premiums for years however now when I submit a claim there is absolutely no feedback. E mails go unanswered, if you phone you will hold for literally hours ( They say they are experiencing high call volume but it really should be "we employ too few staff to deal with call volumes") When you do finally get hold of somebody they simply say claim is pending approval and that's the last you hear until you go through the whole frustrating process again.

Not sure where to turn to get this resolved. They have made themselves untouchable.