Standard Bank Insurance

Standard Bank Direct life, I have a policy with you A life cover that acts as a income protection as well for a percentage of your income. I recently lost my job and it took the company a few months to do the IRP5, so only then I could submit all the docs. the claim was submitted on the 5th of July. I then got a automated mail back saying the mails been received, they have done noting since I am still awaiting feedback. After 3 mails following up this matter, and you are unable to get through to speak to a consultant.