AB
Avthar B

1 reviews | Active since Mar 2021

12 Mar 2021, 06:54

Standard Bank Insurance

ITS BEEN 5 DAYS THAT WE DID NOT RECEIVE AN ANSWER AND WITHOUT HOT WATER

WOULD YOU DO THAT TO YOUR FAMILY???

When this bond was taken out, we were told that an insurance policy regarding home insurance needed to be in place

I am currently living at 38 Trustmore for 3 months without any cover surely this here does not go accordingly to your policy rulings

Should I take this matter to the short term insurance ombudsman you will have failed to live up to your own policy rulings

If I have a break in/ structural damaged, what are you doing to do knowing I have no structural cover?

Being rated as the best bond administrators in South africa this is pathetic service

All the managers hide behind their PC and no contact at all

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Replies (1)
Standard Bank Insurance
Standard Bank Insurance's reply12 Mar 2021, 08:47
Official

 Thank you for posting and allowing us an opportunity to investigate your complaint.
 This matter will be assigned to a resolution specialist who will contact you and investigate the basis of your complaint in order to reach resolution. 
 
 Kind regards
 Complaint Resolution Centre