Standard bank insurance

After my last complaint standard bank contacted me with a long story that I sent the quotes to the wrong email address and that I should have sent to another email address even though I used the standard bank app to log my complain and send photos. They did not have my email address on record And every possible excuse in the book. So I Re sent everything to the new consultant directly to her email who promised to deal with it. Up till now there has been no response. Exactly as before. No response. So I bought a gas heater with a 14 kg cylinder to keep my house warm. Again standard bank insurance will always leave you destitute. First my roof now my air cons. I am a 23 year saying client if that ever meant something..