Standard Bank Insurance

Morning, I made a claim with Standard Bank insurance whereby I reported a Housebreaking and theft case, I was requested to make an investigation on their behalf, send them copies of my statements which I submitted at the police station and pictures of the lost items which I don't have, now they went silent on me, they are not even communicating with me. My claim number is SHS/2024/355344 and my Policy number is SHS***. May you please assist me with Standard Bank to speed up my claim and settle it.