standard bank insurance

standard bank insurance claim number 22/161478. incident happened on the 15th june - logged claim via email on the 15th - with only an automated response. on the 24th june I visited the branch in Herm**** and with the help of a consultant registered the claim on the app. the telephone number on the claim report does not exist. send request to the complaints resolution center with the promise we will sort it out in 8 working days. this has come and gone with no response. i have been a client for 55 years but standard bank has gone down the tube in the last 5 years. any advise on how to solve my issue with standard banh insurance. trying to deal with them is trying to deal with a faceless monster