Standard Bank Insurance

The incident (a sinkhole) occurred on Friday 10th February. The incident was reported to Mpeki (who I have never heard from since my first call with her)

The builders came out on Saturday 11th February to assess the damage.

Koketso was supposed to come to our home to approve the repairs the following week. She claimed to have car trouble and could not make it on Friday 17th Feb but assured us she would be there on Monday 20th. However come to find out 2 weeks later she had **** to the claims department, by telling them that WE were not available and that was the reason she didn't pitch.

After she eventually came to assess the damage she said it would take about 8 hours to get a response from their claims department. 2 weeks later we were still waiting.

Again on Friday 24th she told us we would get a call from the Claims department. We did not get a call. I messaged her 4 times and had no courtesy of a response.

I had to eventually call the call centre to find out that the claim had been rejected due to a wall not being built to standard? Again, Koketso completely misunderstood our claim, it had nothing to do with a structural wall, it was about a sinkhole that opened up on our driveway.

Complete incompetence and unprofessional!!!!