Standard bank insurance ****

Good afternoon

Hope this finds you well I Faniswa Meko with ID number *** took out a life policy with Standard bank life with policy number *** on 19,02,2024. On 11,08,2026 I received a message from Standard Bank informing me that my cover is only for accidental death. According to my knowledge when taking out life cover I was not informed that it was only accidental cover. The consultant who phoned me said that Standard bank life determined to make policy accidental cover due to my age, weight and chronic illness. When I phoned back to enquire I was informed there was a recording of said contract, but I'm still waiting for said recording after 7 days and no reference number was given as well to follow up. I as the policy holder would please like to request that Standard bank life be held accountable and if they are not able to change my policy to please refund all my payments made from the day policy was instated till up to date.

Thank you

Faniswa Meko