Standard Bank Insurance

This insurance is the worst experience. I have logged a claim for a recurring water leak two weeks ago. My claim number is against someone else's claim and identity. I have followed up on numerous occasions, to no avail. I have used every email, every phone number available to get feedback if my claim is in progress but I receive no response. This is not my first terrible experience with Standard Bank Insurance. Earlier this year, it took them a few months to reimburse me for a different claim I paid out of pocket. Eventually I was reimbursed after I reported them to the ombudsman. Prior to that a recurring water leak from the main water supply took them almost 3 months to fix. After confirmation of poor workmanship, the contractor had to come back to reinstall water pipes. This took a few months. After this claim is settled, I will definitely move to another insurer with a good standing reputation.