Standard Bank Insurance

Hi, I contacted Standard Bank Insurance twice on +*** regarding my Standard Bank Flexible Funeral plan. I followed the prompts and provided my id number. After waiting for an average of 10 - 15 minutes an agent picks up and reconfirms my details i already entered on the keypad prompts. The agent then re-routes me to another agent who can supposedly assist. After another waiting period, the 2nd agent enquires about the query and then takes down my details because they cannot help. Apparently, a consultant will be in touch to review my policy. No matter what time you call, they are always busy and the consultant never phones back. So either the call center agents are completely useless and dont pass on the message or the consultant simply doesnt care to revert. The irony is that i want to increase my cover amount which is additional business for Standard bank BUT due their incompetence, I am considering closing this policy. On a side note, Standard bank decides to FIRE most of the staff at their respective branches nation-wide (GOOD people) to roll-out "automation" and promote cell phone banking. This approach is pathetic and simply doesnt work. Your customer service stinks.