Standard bank insurance ****

Standard bank home building insurance is absolutely the worst , I have been a client for more than 30 years ,a year ago I tried to claim for a pluming issue but after trying for a week to get hold of the right person to handle the claim I gave up and fix it on my own. Tried to day to get someone to update my policy as i have fitted solar panels, from 0800 till 1500 R300 worth of airtime later still no one to assist no closer to have someone attend to my issue , this must be the worst insurance **** in the world , i dread for something serious to happen,the almost R1000 rand a month i spend on this policy is honestly a dead wast of money as there is no service with the phone numbers or the app.