STANDARD BANK / INSURANCE

<p>To whom it may concern</p> <p>I have building insurance through Standard bank insurance on my property. I have submitted a claim to them on 23 February 2017 and received a sms confirming my claim application. This was for a leaking pipe in my bathroom. They allocated their service provider that came to my house and eventually indicated that they would fix the issue, but need to submit a report to the insurance company. This is where it all stopped as they never returned. I have made several calls to the standard bank call centre and each time they say they will get back to me, however never did. Eventually I forwarded my complaint to their complaints department via email and was told that my claim has been escalated to a specialist that deals with it. Many emails later and still no feedback from the insurance company. Up to date I have spent more than R5 000 out of my own pocket to fix the issue and have received no feedback from my insurance company or received any money from them. I pay each month for my insurance with absolutely no service. Please assist.</p> <p> </p> <p> </p>