Standard Bank Insurance

I was contacted by Langa, I think his name is, basically to be told what I was already told. According to him the system shows that the policy was sent to me 11th Feb and the onus was on me to follow it up as it was a system error. Appears there is no after sales service, the onus is on the client. The system error is a concern for me as what would the implications be if there was a system error when they had to pay out. The email which they sent me on 1st Oct saying policy as requested is totally incorrect. I did not request the policy and they should listen to their recordings. I am totally, totally disgusted in their service.