Standard Bank insurance

I have yet not received any feedback from Standard Bank. Only received a automated message. I finally got my car to notice on receiving it from Paramount that the n the left rear light is chipped . My husband did bring it under the attention of Bradley. The following day ( which was 23rd Jan ) I called Standard Bank in order to bring this under the attention of the assessor. Bradley informed us that that was not on the quote that was issued to him. All I ask is to competent people answer your phone's . It's frustrating that the person on the other line says I'll out you threw to be on hold continuesly for 25 minutes . I'm so sick and tired of Standard Bank . I'm seriously considering having my lawyers deal with Standard Bank as atleast I know then what I'm paying monthly fees for.