Standard Bank insurance

Hello Peter If zero or negative rating was possible I would have given the same. It has been over half a year since I lodged a claim with Standard Bank insurance and they are failing to give me a simple feedback as to whether they will be paying or not. All the follow up is being done by me because they are to big for a simple phone call or a two line email just to give feedback. I have sent them photos of damages and quotation as their allocated service providers did not pitch. Highly disappointed.