standard bank insurance

I registered a claim with Standard bank insurance for my sons roof that had started to sag.Had a builder come and look only for them to tell us it was the previous owners fault and that's why they wont fix it.I complained constantlyto them saying im paying insurance every month for that.So in that time my sons whole roof collapsed which almost fell on top of him.I registered a new claim for this and they declined that too.i refused to accept this as I pay insurance every month for things like this.I said I wanted to speak to a manager which again told me its declined.I refuse to accept this.Told this manager to get his manager to phone me that was Monday 8 am no phone call rest of the day.I called Tuesday morning again told the manager will call me.I call again 12 pm to hear manager not in the office.So I said oh so the manager has not been in the office since yesterday 8 am that's quite strange.On top of this we had a leak in our braai room aswll from the heay rains.This too was declined for the reason bad workmanship from the previous owners.I mean really what do u pay insurance for.so its time to move my entire bond from Standard bank and go to another bank as clearly they do not look after there clients well being.So im sitting with a leak in my braai room and the sons roof is completely gone which is now a safety thing for all of us.