Standard bank insurance

I lodged a complaint with Standard Bank Insurance after we had the storm last Year November. They only sent out an assessor 2 and a half months later and three day from that rejected my claim stating it was old damage as mold had formed. I have tried to reason with them that mold had formed because the assessor had come after such a long time but they will hear nothing.

Are we dealing with incompetence or the fact that there was so much damage to so many properties that they are finding excuses to not pay. Very poor service from Standard Bank insurance and this is apart from sitting for such a long time holding on just to get a consultant to answer the call in the first place.

Disgusting to say the least. Even after explaining that I have a son who suffers from chronic chest and throat problems sleeps in that room. No empathy and its not like their services are free. Had enough of Standard Bank insurance their STANDARD has dropped.