Standard bank insurance

I reported a burst geyser and require urgent assistance from Standard Bank Insurance. I received an SMS containing the assigned service provider’s name, reference number, and contact details; however, I have been unable to get hold of anyone, as the provided number goes unanswered. I am extremely dissatisfied with the level of service and the lack of communication regarding this urgent matter. At this stage, I would unfortunately not recommend this service based on my current experience. I request urgent feedback and assistance as soon as possible.