Standard Bank insurance

@StandardBankZA Good day I'm highly disappointed in the Standard bank insurance on property. My claim has been rejected and they are not specific on what ground. I was informed of two different stories last week and promised letters of rejections and reason would be emailed to me which has I'm still waiting for for over a week now My wall collapsed due to rain and wind weather in Durban that a fact. That took place on 9th and 10 November 2024 but you're busy ignoring that mentioning things that are not relevant to the event. Ive escalate my complaint to Standard bank complaints department. And this is the is the respond:

"Good Day

We trust that this e-mail finds you well.

We acknowledge receipt of your complaint and wish to thank you for bringing this matter to our attention.

The claim was registered for damages to the property and service provider were appointed on the claim. Upon inspection and validation of the claim, the claim was subsequently rejected as per the policy terms and conditions.

Following further review we are satisfied with the assessment from the service provider.

Assessment Findings: On inspection it was noted that the damage sustained to the property had been pre-existing prior. The 110mm single brick wall is cracking due moisture in soil beneath the settled section of the wall and foundation. The wall was not built without proper drainage, weep holes and abnormally thin foundation. Soil retention and rainwater collects against the wall and thus adding additional stress. The roots of the trees planted also contributed to the damage sustained, resulting in cracking and disintegration of the wall." As all of the above is not relevant to my case.

And I requested a report for the building contractor and still have not received that.