Standard bank insurance

I'm trying to get hold of the insurance department of Standard bank for the last month, don't respond to e mails, don't respond if you request in internet for assistance, don't return your phone calls, when you eventually got hold of somebody the promise to phone you back at a certain date at a certain time, empty promises and this is to increase my premium Wich mean more money for them, if they are so not interested for a customer to increase a premium then I don't know how a customer will struggle to log a claim and eventually get a payment, on Facebook they respond but from a robot from the Fillipines, seems to me this is useless, time maybe to look for a insurer of Wich the employees actually want to work for their salaries