Standard Bank Insurace- Service non existent!

For some reason I have to rate at least 1 star to write a review or there would be 0 stars selected. Standard bank and Standard bank insurance are absolutely the worst service provider I have ever dealt with. Over 2 months for a pending claim an it has yet to be settled. No comms or no follow up at all from standard banks side either. Multiple commitments made without honoring them. Literally nothing happens unless you follow up yourself daily. When you do follow up don't expect a direct number for anyone either but rather be forced in to using the call centre and be put on hold for 45min or more. Try use their online platform and this too is the most un user friendly platform I have used. Also a prerequisite is that you have a bank account with them🤦♂️ I closed my standard bank account years ago because of the same poor service and disconnect from their clients. Now that we eventually seem to be on the home straight we receive a settlement offer 4 days ago that barely covers a quarter of the repairs. After disputing the value via email again we have radio silence with absolutely no feedback as to the way forward. There are thousands of brokers competing for this business and this arrogant "take it or leave it" approach will not due you any favors. Lost house content was settled by a third party broker in 2 days.