Standard Bank Ins. does not respond to complaints

I have been battling for around 3 months to get a response from Standard Bank Insurance, regarding a claim against a home owners policy. I have submitted documentation requested, and they don't even have the courtesy to acknowledge receipt of the documentation, let alone, respond to my query/complaint.<br> Their site [Email Removed] is also a joke. All you get is the following response and then nothing further:<br> 'Standard Insurance Limited confirms the receipt of your message<br> <br> Do not hesitate to contact us should you have any queries.<br> <br> Thank you'<br> <br> I note a number of similar complaints on HELLOPETER and I can certainly understand why. Standard Bank Insurance and customer service don't belong in the same sentence!