Standard bank incompetence

Need to share the incapabilites of Standard Bank insurance and hopefully save others before they decide to go with them. During the floods I April, we lost most of our garden upto a meter from our house, taking out all our fencing, lighting, all aspects of security. Along with a few other things on the house itself. Now, 4 months later and no further with our claim. They sent 2 contractors who said it was out of their scope and they would need to send strutual engineers and a land surveyor. On top of this they asked us to get other quotes to help 'speed' things up. In total we have had 11 different companies on site. When they did offer a settlement, they left off quotes and added nothing in for our boundary to be able to put everything back as it was. After querying again, they got it wrong a second time....and a third. Takes them a week to cut and paste a line off our quotes and still no joy. They are completely *********** not knowing what they are doing. So after the trauma of this ordeal, we still haven't been allowed to heal with this as we are still living with false promises and nothing being fixed. I work in the service industry and work with 3rd parties and deadlines. We never make a promise on something that is out of our control. If something is going to take 2 weeks then you tell your customers that, and feedback. We are not unreasonable people, just expect the same from Standard bank, but all the false promises and lies in feedback times has got to breaking point. Not once have we had any feedback without us following up first.