Standard Bank : Ignore insurance claim for many years!

I had a lightning strike on the 14th of April 2020 and reported the items that were damaged by the lightning strike. I was advised that I needed to get quotations and effect the necessary repairs and thereafter would be refunded by Standard Bank Insurance on the 30th of April 2020. That was the last I heard from Standard Bank despite my submissions and several reminders over the years.

I have since realised that I needed to lodge a complaint with the National Financial Ombud, of which I have now done, and hope someone will reason with Standard Bank.

What if my home had burnt down to ashes? Would I have had to wait for several years to get help?

Standard Bank Insurance has certainly lost my trust and I would not advise my loved ones to entrust their precious investments with Standard Bank Insurance. Certainly not with something serious like a prized family house.