Standard Bank House/Building Insurance

I recently bought my first house through standard bank home finance and with monthly bond fee there is standard bank house insurance that is compulsory added onto my monthly instalment . I was told by friends and family that standard banks own house insurance is great , so I decided not even to shop around and accept their offer . However I have been disappointed in the TERRIBLE service I have received , in fact cant even say the word service as their is nothing ! I bought my house in November and reported my first claim in February +- 25 after we have had major storms and rain fall in the eastern cape ! my roof had a major leak somewhere all of a sudden and i also reported that I think their is also a leak in my upstairs toilet/ shower but the pipes are between the first and second floor and I personally cant check for the leak myself as a leak finder will need to come and remove some of the wooden floor to see what might be the issue . Never the less i am still waiting for a leak finder company and a roofing company to assess my house since Feb 2022 I have numerously called the bank and wasted many many airtime on holding on the phone for some person on the other side to answer . The longest has been over and hour and as we speak I am on the line for 38min already . Yes they have the call back option but they never call back . In Aprill we had more storms and a piece of my building feel out above our windows (Bricks fell out) I then immidiatly called standard bank insurance to report this issues as i now had a big hole in the side of my house and the rain is ****ing in their . I also asked again what is happening with my two previous claims as no one has come to assess !!! It is now June and i was now forced to fix the hole myself and still no word from standard bank insurance . I received a couple of sms's with messages saying the company will come to assess but no one even rocks up . What do i do now? I am speachless that a bank can treat their customers like this . This is after I closed my FNB account as standard bank offered me a better deal if i moved all my banking over to them . Is their anyone that was advise for me as I am now GATVOL and feel like cancelling my insurance with them but then i give them the satisfaction of not sorting out my claims I hope this gets the one of their customer care bosses or managers and finally perhaps ill get assisted I now have yet another claim I want to log as my Geyser seems to be leaking somewhere and my ceilings are now rotten but knowing that standard banks insurance is so useless I doubt ill receive any assistance .

PLEASE HELP