Standard bank Horrific funeral claim experience

**Warning** To the manager I have submitted my claim on 1 July 2024 for funeral cover to date I have not received payout and no communication from their side.

I tried to follow up on the claim on Wednesday (03.06.2024).The call center agents have been rude, telling me that they are still within their SLA. Today Friday, they are putting me on hold. I am being transfered from one division to the other with no resolution.

The funeral is tomorrow Standard Bank is no where to be found.

The emotional roller coaster is really not worth it.

People must stay away from this service provider, they are *********** to the core. Why pay for funeral cover if they can't cover for funeral costs. Standard bank was quick to issue me with a policy, religiously debited the premium but fail to deliver on a very urgent matter, when I need it the most.

I am emotionally, mentally and physically drained. This experience has been the worse. I even wonder if they will response.

I wonder if they even understand TCF, this is a serious post-sale barrier.

After this whole odeal, I will certainly take further steps.