Standard Bank Homeowners insurance

I have logged a claim with standard bank homeowners insurance on 1 March for my geyser and ceiling. The geyser was sorted after many calls and misinformation from the bank as to when the assessor and plumber will arrive. It's 4 May, I received a SMS from the bank 3 weeks ago from the bank with details for an assessor, whom has not yet been to my home or any update from the bank. I have emailed , with no response. I have called numerous times with my call either being cut off, waiting for up to 20mins as if you request a call back it's from the wrong department although you followed the prompts . The intro of the call already takes up to 6 mins. So it's my time and cost. The worst insurance holders I believe as I had to chat to others to see who were their service providers and if they experienced similar service. Cliam number 22/126587.