Standard Bank Homeloans don't know what they do!

My monthly debit order increased by R3000 this month. Upon investigation it was found toghether with the interest rate increase that Standard Bank has added an Insurance Life Cover Policy to our homeloan without our consent of total premium of R2426.74.<br> <br> Day One: Complaint lodged with Standard bank &amp; after several calls between homeloans and their credit life department they are trying to figure out what happened. Before this money can be paid back to me, they first have to launch an investigation. End of DayOne - no feedback.<br> <br> Day Two: Standard bank phoned and changed their story completely. Now the Insurance Life Cover Policy is not the reason any more, but a change in our interest rate.<br> <br> Currently I don't know what the hell is going on!!! HELP!!! I'm still without my money and Standard Bank still investigating....<br> <br> How can Standard Bank just add Assurance Policies to your homeloan or change your interest rate without your consent?!<br> <br> I've been with Standard all my life, but the service I'm currently getting is ridiculous !!!