Standard Bank Homeloan Insuarance will take your money and push you around

My complaint(case ***8) logged 22 November 2022 is unresolved till Today even after escalation to managers,I have been pushed from pillar to post until eventually I was ignored when I asked for feedback.

I had two insurance products with Standard Bank,one for the buidling structure and the other for life assurance.My account gets debited monthly on the 15th. On the 12th November, I requested for cancellation of my homeowners insurance and life assurance policy with effect from bond cancellation date.

I was sent from pillar to post by the follwing individuals;Ngxumza Itumeleng,Le Fleur Charlene,Govender Railene.

They want to maintain that for the duration of my contract,I was paying for insurance in arrears and not in advance,without any documentation to prove that. Even if that were the case,nobody wants to address the other buidling insurance policy refund.The final decision was for Railene Govender to ignore me when I asked her documentation and to address the other insurance policy.

The bottom line ,i guess is that Standard Bank doesn`t want to refund me.