Standard Bank Home Owners Insurance, ***** Been given the run around.

<p>I lodged a claim with standard Bank on 17 January 2017. The assessors were sent out and all necessary documentation was submitted. An “Agreement of Loss” letter was sent to me on the 3 February 2017 for signature which was signed and sent back to them on the same day (3/2/17). Since then we have been calling them back every single day to check on progress. On 7 Feburary they were processing the EFT. We have been different stories all the time…the amount is above their approval limit and has to be signed by 2 managers or that it has been signed and is waiting for finance and we should expect payment within 24 hours and so on. And every time we call the matter is being escalated. There is always a new story. We cannot speak to any manager or supervisor/team leader as they are never available. When we called at 11am yesterday (14/02) the consultant said that they were personally going to get authorisation…again for the 100th time. When we called again after 3pm yesterday (14/02) we were advised that it was approved at 11h17 and has gone through for payment. Since I hold a Standard Bank account, we should expect payment the next day. I checked this morning (15/02) and still nothing. When we called AGAIN, we were told that it was awaiting for approval from the manager. THEY **** AGAIN. Yesterday it was approved and today they still waiting for approval…who there is not doing their job. We also laid a request at the complaints department reference ********** 180 This is totally unacceptable.</p> <p>these are some of the consultants we spoke to:- Annelise, Tsiamo, Arishta, Andiswa, Raheesa, Lainne, Refeliwe</p>