Standard bank home owners insurance is terrible!!

Standard bank insurance has always been efficient in my particular past experience. HOWEVER, about 6 months ago my geyser needed to be replace after bursting. It was promptly done by a company who was sent out by standard bank the same day. The following day we heard pipes rattling in the ceiling. We called the insurance call centre again and again, over months. They sent out 3 different plumbing companies, none did anything. Each told us there was a different problem. Now after promising to have it sorted by end of 2021, the water had stopped running into certain faucets and is instead running into the overflow tray in the ceiling. Payment to standard bank was without default on 2 properties in 5 years but they can't get to helping us. Once this issue is sorted, I will be promptly switching to another service provider! Please think twice before using them.