Standard Bank Home Owners Insurance

We have had a home loan with Standard Bank since 2021.02.01.

Upon signing, they required that we either take home owners insurance through Standard Bank or take it out separately. We opted to take out insurance separately and issued them with proof of our cover. On 2022.01.18 we were notified that our Standard Bank insurance premium would increase, which was also the first time that we were notified of that we had a Standard Bank Home Owners Insurance Policy. We have been charged an insurance premium which was sneakily bundled with the debit order for our monthly instalment.

We have tried, since 2022.01.18, to get the Standard Bank Insurance cancelled and refunded.

We have dealt with the following representatives:

Mbali Mapumlo. Sarahjane Mpumlo Phumla Slindile Slaffa Yasseera Bowes

The above representatives have been incredibly lax in responding to mails, as both my broker and I have been emailing this query for the past three months, with one in about a dozen emails getting any form of response.

On 2022.02.21 Phumla Slindile Slaffa confirmed that the Standard Bank Insurance Policy was cancelled. However, when we requested cancelled policy schedule as proof of cancellation our correspondence was once again ignored.

This morning, I received a notification of a debit order that included the increased premium for the Standard Bank Insurance Policy.

I request that a representative from Standard Bank gets into contact with me, issue the requested cancelled policy schedule and detail the particulars of the refund on the premiums that I have been charged.