Standard bank home owners insurance

I have put a claim in on Thursday 07/01/2021 for my borehole pump. they only contacted me on the Tuesday and told me a contractor will come to assess the problem. contractor only arrived on Thursday, pulled the pump and had to go check it. Came back yesterday with the pump and installed it, the suddenly they overload my electricity and cant finish the installation or give me water as there now apparently is a problem with the main electricity switch, which never gave a problem before. had to buy a new switch which cost me over R3000 out of my own pocket. The contractor keeps giving me a time when he will be here to fix the problem then I have to wait long after that given time for him to show up. And then he has a lot of excuses or doesn't answer his phone. He also gave excuse as to we are far out so he does all his nearby clients first. I am without any... ANY water for 9 days now, I have no other water supply. Standard Bank homeowners insurance should make an effort to improve their ability to help their customers.. This is utmost unprofessional... But skip one payment and they will jump to get that money back.... I am very unsatisfied...