Standard Bank Home Loan insurance

Unfortunately I am forced to give a 1 star review whereas I would prefer it to be a 0 star rating! We took out insurance with Standard Bank 19 years ago when we obtained a home loan through them. Our home loan is 100% paid off (as of a few months ago) but we have not closed our access facility. We were surprised to discover that the replacement value (which our insurance is based on)for our house is about R1 000000 more than another insurance company has valued our home at. So basically for almost 20 years Standard Bank has over charged us on a monthly basis for our insurance. Dealing with anyone in the insurance department is akin to banging your head against a brick wall. We have provided them with the assessors valuation but essentially Standard Bank have said that we cannot discontinue our insurance with them. The only way to do this would be to shut down the entire (paid up)account including the access facility. The arrogance is unmatched. Not only will we be closing down the home loan / insurance account but my husband will move his current and credit card accounts to another bank. Clearly Standard Bank does not care about losing clients.