Standard bank home insurance(***********)

Good day, after numerous times of calling, emailing and even SMSs. I even took the day off to go into the bank trying to sort out my insurance, only to get feed back after a month. I am utterly disappointed in standard bank as I do BANK with them as well as I send all my clients, family and friends to use them for all financial needs. I feel I need to take my personal affairs to a different bank. I have a bond with them and when I wanted to claim as something happened at home, they notified after 5 years that I have changed my insurance but have no proof of me changing nor do they have any proof of an email or telephonically mentioned that I have changed. according to standard bank they say I a have a insurance with auto and general and when I called to confirm they have no records of that ,they sent an email stating that I never had insurance with them. I need my affairs sorted ASAP!!!!! I also contacted the conveyancing paralegal attorneys and was stated that my insurance was INCLUDED in my bond installment, they even forwarded me the proof. I STILL HAVE NO FEEDBACK.....I also told them to get me insurance while sorting this matter out. but I still have no feedback after the assessor went to my house.