Standard Bank Home Insurance - Worst Service ever - Dont use

I placed a home insurance claim for a water leak on Standard bank via the app on the 8th of October 2019. They sent Precision Leak Detection out the next day and marked the leak on the tile in the bathroom. The water continued to leak.

On the 21st of October, Standard bank still did not have report from Precision leak detection and neither standard bank or the supplier has bothered to contact me since the first inspection.

After calling Standard bank 4 times in 4 days. from the 21st, No Call Centre Person was able to give me feedback on when the leak will be prepared. The issue has been leaking for almost 3 weeks and Standard bank are adamant that they and their supplier is not responsible for the lost water or the cost thereof. The last call centre person, Clementine Muledane tells me that there is No manager anywhere in Standard bank insurance available to talk to

Standard Bank Insurance. The worst service I have ever received, No follow up, No resolution to the problem, No accountability, No Managers available, just low level call centre staff that Quote the T&C's of the policy