Standard bank home insurance: terrible service

I'm writing this review to express my extreme dissatisfaction with the way Standard Bank Insurance has handled my claim. My house was broken into on October 14, 2025, and I've been struggling to get any resolution from them ever since.

Despite numerous calls and emails, I've been met with excuses and delays. Initially, they told me they were waiting for the assessor's report, but even after the claim was supposedly approved on December 5, 2025, I've still not seen any progress. I've been promised that contractors would contact me, but radio silence.

I've tried calling and emailing the insurance department multiple times, but no one seems to be taking my calls or responding to my emails. And today, December 17, 2025, I receive an email saying my claim is STILL under review by management?!

I'm at a loss. I'm still waiting for feedback, and I'm starting to feel like I'm being ignored. I'm extremely disappointed with the lack of communication and the lack of progress on my claim. I'm starting to lose faith in Standard Bank Insurance, and I urge anyone considering using their services to think twice.

To date, nothing has been done to resolve my issue, and I'm still waiting for someone to take responsibility and provide a resolution. I'm hoping that by sharing my experience, someone will finally take notice and take action to resolve my claim.