Standard Bank Home Insurance Poor Customer Service.

After calling three times and holding for more than 10 minutes listening to automated messages, I finally came through to Standard Bank Home Insurance to log a claim for a burst geyser. The consultant on the other side answered the phone, but did not know that I could hear what was going on in the background. I could hear the consultant watching youtube videos or television with children screaming in the background. Clearly did not know that the call had been answered and that I was on the other side.

I called the complaints department. Had to repeat my cell and ID number 3 times in order for them to log a claim and call me back for the details. I have still not received any feedback from Standard Bank.

Very very poor customer service. Moving my insurance to a better insurer at the end of this month. This has got to be the worst customer experience I have had in years.