standard bank home insurance :Poor claim management and communication on regarding claim status.

Item: Standard Bank Insurance
Rating: 1
Author: LANGA S

I regret the day i took standard bank insurance. i lodged a claim on 24 April 2022 that my wooden floors were damaged due to house break-in and only when i called in May 2022 did i get a claim number 22/154863. Assessor /contractor was sent on 30 May and i never heard from standard bank again. i called this morning and was advise that my claim was cancelled. Will be contacting Ombudsman for Short-Term Insurance (OSTI) for assistance because standard bank insurance needs to pay for the damages in my house.

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Replies (3)

LANGA S's updateReviewer Update

22 Jun 2022, 10:23

Hi, Thanks for your response, when will the resolution specialist contact me? today, tomorrow or next week?

LANGA S's update22 Jun 2022, 10:23

Reviewer Update

Hi, Thanks for your response, when will the resolution specialist contact me? today, tomorrow or next week?

LANGA S's updateReviewer Update

22 Jun 2022, 13:42

Dear Standard bank
When will your senior consultant contact me? my understanding of shortly is less than 60 min.

LANGA S's update22 Jun 2022, 13:42

Reviewer Update

Dear Standard bank
When will your senior consultant contact me? my understanding of shortly is less than 60 min.

LANGA S's updateReviewer Update

23 Jun 2022, 09:58

Dear Standard bank
When will your senior consultant contact me? my understanding of shortly is less than 60 min.

LANGA S's update23 Jun 2022, 09:58

Reviewer Update

Dear Standard bank
When will your senior consultant contact me? my understanding of shortly is less than 60 min.