Standard bank home insurance policy.

I would like to log a review about standardbank insurances claims department and their untrained ********* practices. Assessor that doesnt leave any form of paperwork or email with details of report. So as to assume of things that may and may not have been done. How can u treat a client like this.

I did not recieve any paperwork from the call centre or any form of correspondence exept verbally wich I feel is very wrong. I asked to speak to the manager and they put me on hold for one of a few many 40min calls waiting for a response.

Apart from the fact that my roof has been standing wide open for almost a week and a half and nothing has been done about it. I have been paying my insurance without fail since 2018. I have never claimed. And now that I need them, they are not helping me at all. Treating me like a 3rd wheel. You cannot not have interaction with your clients. It's just *******.

They are selling a product and services that arnt true.

My neighbours roof was damaged too, and her roof got fixed the next day.

And to think that I was going to upgrade my policy to include more things.

But now with all this trouble I'm having. I dont forsee myself staying much longer.

But they have taken approximately twelve thousand rand of my hard earned money.